Refund policy
RETURNS
Need to return or exchange something? No stress — we’ve got you.
If something’s not right, you can return your item within our returns period. All we ask is that items are returned in their original condition, with all original packaging, within the timeframe below from receiving your order:
UK – 30 days
International – 30 days
HOW TO START A RETURN
To start a return or exchange, please email:
info@purejuiceclothing.com
Include your order number and reason for return.
Once approved, you will be provided with return instructions.
RETURN CONDITIONS
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- All tags and packaging must be intact
- Items must be returned within the stated timeframe
Returns that do not meet these conditions may be rejected.
REFUNDS
Once your return is received and inspected, you will be notified via email.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Please note:
- A 10% restocking fee will be deducted from all eligible returns
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
EXCHANGES
We offer size exchanges for the same product if your item does not fit, subject to availability.
To be eligible for an exchange:
- Items must be unworn, unused, and in new condition
- All original tags and packaging must be intact
- The request must be made within the returns period
We also replace items that are:
- Defective
- Damaged on arrival
To request an exchange, contact:
info@purejuiceclothing.com
SALE ITEMS
All sale items are final sale and are not eligible for refunds or exchanges.
RETURN EXCLUSIONS
We do not accept returns on:
- Gift cards
- Any items not in original condition
- Any items returned outside of the returns window
SHIPPING RETURNS
Return your item to:
PURE JUICE CLOTHING
C/O PAJ Accountants
10–16 Tiller Road
Docklands, E14 8PX
London, United Kingdom
- Customers are responsible for return shipping costs
- We recommend using a tracked service for all returns
- PURE JUICE is not responsible for items lost in transit
LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Check your bank account
- Contact your card provider
- Contact your bank
If you still need help, email:
info@purejuiceclothing.com
GIFT RETURNS
If your item was marked as a gift:
- You will receive store credit once the return is processed
If not marked as a gift:
- The refund will be issued to the original purchaser